General Questions:

Q: What is NairoMarket? A: NairoMarket is an online shopping marketplace in Kenya that offers a wide range of products across various categories, including kitchen essentials, home décor, electronics, fashion, and more.

Q: How can I contact NairoMarket? A: You can reach us by email at nairomarket@gmail.com or by phone at 0703831321. Alternatively, you can use the contact form on our website.

Q: Is it safe to shop on NairoMarket? A: Yes, we take the security of our customers' information very seriously. Our website is encrypted to protect your personal and financial data, and we use secure payment gateways for transactions.

Ordering and Shipping:

Q: How do I place an order? A: To place an order, simply browse our website, select the desired items, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete the purchase.

Q: How long does shipping take? A: We offer countrywide delivery within 2-3 business days. For orders within Nairobi, we provide next-day delivery.

Q: Can I track my order? A: Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Returns and Refunds:

Q: What is your return policy? A: We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return the item(s) within 3 days for a full refund or exchange.

Q: How do I initiate a return? A: To initiate a return, please contact our customer service team with your order details. They will provide you with instructions on how to return the item(s) and process your refund or exchange.

Q: Do you offer refunds? A: Yes, we offer refunds for returned items in accordance with our return policy. Once we receive and inspect the returned item(s), we will issue a refund to your original payment method.

Account and Privacy:

Q: Do I need to create an account to shop on NairoMarket? A: While creating an account is not mandatory, it allows you to track your orders, save your shipping information for future purchases, and receive exclusive offers and promotions.

Q: Is my personal information secure? A: Yes, we take the privacy and security of your personal information seriously. We use industry-standard encryption and security measures to protect your data and ensure it is not shared with third parties without your consent.