Order and Shipping
1. You can write color on the remak box when you place an order.
2. Normally, we will free shipping the goods to you by china post air please contact with us first if you want to ship by DHL, UPS, EMS, Fedex or other shipping companies.
If you can not choose China Post Air
There is no option by china post for many countries on the site, in fact it can send to any place of the world.
Please choose america, russion, australia when your buy it and then write your exact address in the remark.
About Drop Shipping
1, Please comfirm the contact information of the recipients carefully.
2, We promise that we will never put anything in the package or contact with the recipients.
Return Policy
1.Change Address - If you are requesting to change your address, please let us know ahead of time. Otherwise, your order will be shipped to the address that you provided in your order shipping address.
2.Cancelled Transactions - We can cancel transactions, just let us know so we can process it immediately. We can not cancel it if in case the item was already shipped.
3.Received Wrong Item as Described - We're humans and we intermittently commit mistakes but we are keen to correct them, in a way that the buyer prefers. If the item received was wrong or not the same as shown in the product listing photos, we will require you to send actual photo/s of the item received, along with its packaging (showing the label on the package). This is our SOP, for us to be certain and for record purposes.
4.DOA/Damaged Upon Receipt - We make sure our items are properly packaged before shipping to avoid damages on the item. In case you received a damaged item, which might have been caused by shipping, please send us photos of the received item along with its packaging (showing the label on the package) for us to check and report immediately to our shipping department so they can take further action.
5.Defective/Incompatible - We get our items in bulk so there is a little chance that some would be defective. We require you to send us photo/s of the item received and also your original item (for incompatibility issues) so we can compare the items and conduct necessary actions. If you feel like you need to return an item, please let us know the REASON so that we can provide RMA instructions.
Feedback
If you are satisfied with our products and service, please help to leave "Positive Feedback" and "5 Perfect Stars" for us when you receive your items and we will do the same for you. Thanks in advance!
If you have any questions regarding the transaction, before leaving any feedbacks, please contact us and give us an opportunity to find a solution. Thank you!
